Want to work for a company that appreciates you?
Want to work for a family owned business?
Want opportunities for growth?
Want to work in an environment that emphasizes culture and values?
Want to have fun?!?!

Then we have the place for you.... Mr. Handyman of N&W Central MD is looking for a Customer Service Manager for our Frederick, MD office. You are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner
Return customer calls, respond to customer complaints, and resolve issues
Schedule services and dispatch technicians
Perform administrative functions including data entry, payment processing, and supply inventory
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Previous customer service and sales experience
Strong written and verbal communication skills
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Detail-oriented with strong data entry skills
Team player who can work independently
We are smoke free environment

This position is full time, fives days a week, 8am -5pm, Monday, Tuesday, Thursday, Friday and Saturday. Off days are Sunday and Wednesday.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Compensation: $17.00 - $21.00 per hour

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

(if you already have a resume on Indeed)